One of the most powerful outputs of our Roadmap approach is to really engage employees at a meaningful level. We use it to great effect to empower people by getting them involved in how to implement strategy.
One of the ‘Engage for Success’ enablers is employee voice. This is a great way of hearing what employees think in a structured way that directly impacts what they do - and how they do it.
When Exec teams create strategies, they look forward. They don’t necessarily need to have the skills or knowledge to determine how that strategy should be implemented at a really granular level of detail. Often, it’s the teams working with customers that have a really strong view on how a particular strategy should be best carried out. We have used this model to spend time with people at all levels of the organisation to ask “how should we do this?”
It’s an inspirational part of the model as people feel genuinely engaged.
In one of our case studies, in the health sector, we spent time with experts in one clinical area. They saw the strategy and understood the direction they needed to take. Teams were asked what they would do to achieve those goals in their area. Employees knew the frustrations that both they, and their patients had with the current approach and they offered an alternative. Their plan still met the organisational goal; still worked towards the same target, but took a far more pragmatic and patient focused route. “Their way” showed that there was a better way and the results proved it! The impact was higher engagement from ‘at risk’ service users, and the teams were more engaged.
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